Effective date: 1 August 2026 | Last updated: 1 August 2026
These Terms are entered into between you and WhatsBot LTD, operating the “WhatsBot” brand and platform (“WhatsBot”, “we”, “us”, or “our”). They govern your use of our websites, including whatsbot.at and app.whatsbot.at, dashboards, APIs, applications, modules, integrations, and related services (collectively, the “Service”).
By accessing the Service, creating an account, or purchasing a subscription, you agree to these Terms, the Privacy Policy, and any additional terms presented for a feature or integration. If you act for an organisation, you represent that you have authority to bind it. You must be at least 18 years old or the age of legal majority in your jurisdiction, whichever is higher.
You must provide accurate and current information, protect passwords, API keys, tokens, and login credentials, and use available security controls. You are responsible for activity under your account unless you promptly notify us of unauthorised access. We may require verification of identity, organisation, phone number, domain, or ownership of a connected third-party account.
WhatsBot provides business communication and automation tools, campaigns, automated replies and chatbots, team inbox, CRM and contact management, content scheduling, reporting, APIs, commerce integrations, AI-assisted content features, and invitation/template/design tools such as Hayakm. We may add, modify, replace, or discontinue features, limits, or integrations. Where practical, we will provide reasonable notice of a material discontinuation.
Some functionality requires you to connect a Third-Party Service. By connecting it, you authorise WhatsBot to access data and perform actions you request within the permissions you approve. Third-party accounts, availability, pricing, policies, API changes, and enforcement decisions are controlled by those providers. You must comply with their terms and policies.
Depending on the scopes you grant, the Service may read authorised profile data, assets, brand-template metadata or content, design metadata or content, upload assets, and create, edit, or export designs at your direction. You are responsible for rights to templates, images, fonts, trademarks, and content. You may disconnect Canva in WhatsBot or Canva settings. Canva does not sponsor or endorse WhatsBot merely because an integration is available.
You are responsible for ownership or authorised use of phone numbers and business accounts, recipient consent, opt-outs, timing restrictions, and applicable messaging laws. Meta may reject messages, templates, phone numbers, or accounts under its policies. We do not guarantee delivery, template approval, or continued availability of any unofficial interface.
The Service may send prompts or content to an AI provider selected or enabled by you. Outputs may be inaccurate, biased, or inappropriate and are not legal, medical, financial, or other professional advice. You must review outputs before use. Do not submit sensitive or confidential data unless you have a lawful basis and an appropriate agreement with the provider.
You must not use the Service for unlawful, fraudulent, abusive, or harmful activity, including spam, phishing, impersonation, malicious code, unauthorised surveillance, rights infringement, evasion of limits or authentication, unlawful exploitation, or prohibited goods and services. You must not resell or provide unauthorised access unless your plan or written agreement permits it.
Customer retains ownership of Customer Content. Customer grants us a limited, non-exclusive, worldwide licence, sublicensable to our service providers, only for as long as necessary to host, copy, transmit, transform, display, secure, and process Customer Content to provide the Service and follow Customer instructions. Customer represents that it has all rights and permissions necessary for the content and this licence.
The Service, software, interfaces, designs, documentation, trademarks, and improvements are owned by us or our licensors. No ownership transfers to you. You may use the Service only during the applicable subscription and within plan limits. You must not copy, reverse engineer, extract source code, or build a competing service using protected elements, except where applicable law does not permit such restriction.
We may use feedback or suggestions without payment or restriction, provided we do not disclose your confidential or personal information without permission.
The checkout page or order form states the plan, limits, fees, and billing cycle. Fees exclude taxes unless stated otherwise. You are responsible for applicable taxes. A trial may require a payment method and may convert to a paid plan if clearly disclosed before enrolment. Exceeding limits may result in overage charges, feature restriction, or a required upgrade.
Subscriptions automatically renew for the same billing period unless cancelled before renewal through account settings or support. Access generally continues through the paid period. Fees are generally non-refundable except for mandatory rights or a guarantee displayed at purchase. Where a 7-day money-back guarantee is displayed, a request must be made within 7 calendar days of the first purchase; we may deny it for abuse, substantial resource consumption, or breach. Consumed message credit, third-party fees, numbers, templates, and completed services are normally non-refundable.
Payments are processed by independent payment providers. You authorise us and the provider to charge amounts due. You must keep payment details current. We may restrict or suspend the Service after a failed payment and appropriate notice. We may store a payment token, last four digits, and transaction status, but do not ordinarily store full card data.
The Service is subject to plan limits, rate limits, storage, file, message, account, and usage restrictions. We may apply fair-use controls to protect stability and prevent abuse. You must not evade limits using multiple accounts or unauthorised automation.
Beta or preview features are provided “as is” for testing, may change or end without notice, and are not subject to ordinary availability or support commitments.
We aim to operate the Service reliably but do not guarantee uninterrupted or error-free operation. Maintenance, internet or hosting failures, cyber incidents, or Third-Party Service restrictions may affect availability. Uptime or support statements are contractual only if included in a written service-level agreement.
Each party will protect the other party’s non-public confidential information, use it only for the relationship, and disclose it only to personnel, contractors, and advisers who need it and are bound by confidentiality, or where required by law.
Our Privacy Policy explains our handling of personal data. For end-user data uploaded or processed by Customer, Customer is normally the controller and WhatsBot acts as processor or service provider under Customer instructions. A Data Processing Addendum may be available when required. Customer is responsible for determining whether the Service is appropriate for the categories of data it processes.
We may immediately suspend or restrict an account where we reasonably suspect abuse, security risk, illegality, non-payment, material breach, or a valid requirement from a provider or authority. Where appropriate, we will provide notice and an opportunity to cure. You may terminate at any time. Provisions that by nature should survive will survive, including accrued fees, intellectual property, confidentiality, disclaimers, and liability limits.
You should export available data before termination. After termination, we may provide a limited retrieval period and then delete or de-identify data under the Privacy Policy, backup cycles, and legal requirements. Disconnecting an integration does not necessarily delete data stored by that Third-Party Service.
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness, non-infringement, business results, message or template acceptance, and AI output accuracy. We do not replace professional advice and do not guarantee third-party decisions.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or exemplary damages, lost profits, reputation, data, opportunities, or replacement-service costs. Except for liability that cannot lawfully be excluded, our total liability for all claims will not exceed fees paid to WhatsBot in the 12 months before the event giving rise to the claim. This cap does not apply to fraud, wilful misconduct, death, or personal injury to the extent exclusion is prohibited.
You will indemnify and defend us, our personnel, and providers against reasonable claims and losses arising from Customer Content, unlawful messaging, infringement of third-party rights, or your breach of these Terms, law, or third-party policies, subject to reasonable control of the defence and no settlement that imposes liability on us without consent.
Neither party is liable for delay caused by events beyond reasonable control, including disasters, war, civil disorder, large-scale outages, unexpected cyberattacks, government action, or failure of infrastructure or Third-Party Services.
These Terms are governed by the laws of [GOVERNING LAW AND COURTS], without conflict-of-law rules. Before filing a claim, the parties will attempt in good faith for 30 days to resolve it. Courts located in [GOVERNING LAW AND COURTS] will have jurisdiction, subject to any mandatory consumer rights in your country.
We may update these Terms for product, legal, or security changes. We will post the new date and provide reasonable notice of material changes. Continued use after the effective date constitutes acceptance; if you disagree, stop using and cancel before the change takes effect.
These Terms, the Privacy Policy, order forms, and feature-specific terms form the entire agreement. A signed order form controls only to the extent of a conflict. Failure to enforce is not a waiver. Invalid provisions will be modified minimally and the remainder continues. You may not assign without consent; we may assign in a reorganisation or sale of business with appropriate notice.
Translations may be provided. If versions conflict, the English version controls unless local mandatory law or a signed order form requires otherwise.
Legal operator: WhatsBot LTD
Support: info@whatsbot.at
Privacy: privacy@whatsbot.at
Phone: +973 3649 4642